Privacy Policy

This Privacy Policy explains how we collect, use, and protect any personal information shared through this platform. Your privacy is important, and we are committed to handling your data responsibly and transparently.

We encourage you to read through this policy carefully to understand what information is collected, how it is used, and the choices available to you regarding your data. Should you have any questions or need further clarification, please feel free to reach out.

For easy reference, please see the table of contents below, outlining the main sections of this Privacy Policy.

• Definitions
• Introduction
• Data Storage and Retention
• Security of Personal Data
• Use of Our Termination Services
• Payments
• Cookies
• Your Rights
• Policy Amendments
• Contact Us
• Data Deletion Requests

Article 1 - Definitions

Cancelux: Refers to our organization, which offers subscription termination services and is responsible for handling your personal data. Throughout this document, we may also use "We" or "Us" to refer to Cancelux.

Consumer: Any natural person utilizing Cancelux's services to terminate a subscription.

Provider: The company or organization with which you hold a subscription that you wish to cancel.

Services Offered: The range of options available to consumers for canceling subscriptions through Cancelux, also known as "termination services."

Personal Data: Information directly related to you, such as your name, address, email, date of birth, and any customer or membership identifiers.

Article 2 - Introduction

Cancelux places the highest importance on your privacy. We handle your personal data with the utmost respect, ensuring its confidentiality and security at all times. Importantly, we do not store your payment information. For financial transactions, we partner with established payment processors that adhere to stringent security protocols.

We guarantee that your personal data will never be shared with third parties without your explicit consent. Our use of your information is strictly limited to providing our termination services, including the creation and dispatch of termination letters.

Data minimization is a principle we live by; we only retain information essential for drafting your termination letter and for the duration necessary to fulfill our service obligations. Any data, including signatures contained within termination letters, is automatically purged from our system after 45 days, aligning with legal requirements and ensuring your privacy is protected.

For full transparency and control over your data, we welcome any inquiries or requests for correction or deletion. Please feel free to reach out to us through the contact details listed in our privacy policy. Should you object to any data processing based on legitimate interest, we respect your right to do so.

GDPR Compliance for European Users:

While Cancelux also operates under U.S. regulations, we are committed to protecting the privacy and data of our users in European countries in accordance with the General Data Protection Regulation (GDPR). The GDPR, effective since May 25, 2018, aims to protect the privacy and personal data of individuals within the EU and the European Economic Area (EEA). It sets guidelines for how organizations handle personal data, emphasizing principles such as lawfulness, fairness, transparency, data minimization, and accountability.

Under the GDPR, you have specific rights regarding your personal data, including the right to access, rectify, erase, restrict processing, data portability, and object. If you are a European user and wish to exercise any of these rights, please contact us at [email protected].

For more information about the GDPR and your rights, please visit the official GDPR website here.

Article 3 - Data Storage and Retention

Cancelux prioritizes the security and responsible handling of your personal data above all. We store your information on secure servers or in cloud environments that adhere to recognized privacy and security standards. Your personal data is retained only for the duration necessary to serve its intended purposes, including facilitating subscription termination services and meeting legal obligations.

During your visits to our website, Cancelux collects specific technical data automatically to enhance and secure your online experience. This data includes:

• Visit Information: The date, time, and length of your website visit, along with the duration of your internet connection. Analyzing this data allows us to improve our site's performance and user experience.
• Referral Source: The URL of the site you came from helps us understand which channels effectively draw visitors to our site.
• Operating System: Identifying whether you use Windows, macOS, iOS, Android, or another system enables us to optimize our website for compatibility and performance across devices.
• Browser Information: Collecting data on your browser type and version (e.g., Google Chrome, Mozilla Firefox) ensures our website functions correctly on your device.
• IP Address: Recording your device's IP address, a unique identifier assigned during internet access, assists in geolocation and safeguards our systems.

This technical information is used internally for website management, usage analysis, technical support, and security. It is stored temporarily, with stringent measures in place to protect its confidentiality and integrity in line with our data protection policy and legal standards.

Following a 45-day retention period, we securely erase or anonymize personal data, ensuring it cannot be linked back to you, thus safeguarding your privacy. Should you request the deletion of your data before this period ends, we will comply unless legally required to retain it. You can request the deletion of your data by contacting us at [email protected].

Cancelux employs robust technical and organizational safeguards to prevent unauthorized data access, loss, alteration, or disclosure, conforming to data protection laws and regulations. In the rare case of a data breach affecting your privacy, we will act swiftly to mitigate any potential harm and inform you as required by law.

We are dedicated to managing your personal data with the highest degree of care, in full compliance with data protection legislation. You have the right to object to how your data is processed at any time by contacting [email protected]. Providing personal data is not a legal or contractual requirement, nor is it mandatory to use our services. However, not providing it may limit your ability to fully engage with our services or website functionalities.

Article 4 - Security of Personal Data

At Cancelux, we employ state-of-the-art technical and organizational measures to safeguard your personal data against loss, unauthorized access, misuse, or disclosure. Access to your information is strictly confined to personnel who require it for their work, all of whom are obligated to maintain confidentiality per our data protection policies.

We leverage advanced encryption and firewall technologies to protect your data during transmission and storage, ensuring it remains secure through controlled, secure environments. Our commitment to data security means we continually update our practices in line with the latest advancements and best practices in the field.

Article 5 - Use of Our Termination Services

Article 6 - Payments

Article 7 - Cookies

What are cookies?

Why do we use cookies?

How can I control cookies?

How can I control cookies on my browser?

• Chrome
• Internet Explorer
• Firefox
• Safari
• Edge
• Opera

• Digital Advertising Alliance
• Digital Advertising Alliance of Canada
• European Interactive Digital Advertising Alliance

Article 9 - Policy Amendments

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on our website, so we encourage you to review our policy regularly to stay informed.

Article 10 - Contact Us

If you have any questions or concerns about our privacy practices or your personal data, please reach out to us at:

Cancelux
Direct Link
Hurksestraat 64, 5652AL
Eindhoven, Chamber of Commerce: 92414745

We aim to respond promptly to all inquiries.

Article 11 - Data Deletion Requests

Every user has the right to request the deletion of their personal information at any time. If you wish to have your data removed from our systems, you can submit a request by contacting us via email at [email protected].

Upon receiving your data deletion request, we will take appropriate measures to securely erase your information from our records, provided there are no legal or operational reasons for retaining it.

We are committed to protecting your privacy and ensuring the security of your personal information. Our data deletion process adheres to data protection laws and our internal data destruction policies.

Last updated on 12-11-2024.